Refund policy

Refund Policy

All Sales Final
Due to the personal-care nature of our small-batch tallow products and the hygiene standards we hold ourselves to, all sales are final. We do not accept returns or exchanges on opened or unopened items.

Damaged or Defective Items
If your order arrives damaged in transit, or if you receive a defective product, we will gladly replace it at no cost to you. To request a replacement:

1. Email us at cottonwoodcollectivetn@gmail.com within 7 days of delivery.
2. Include your order number and clear photos of the damaged item and packaging.
3. We will respond within 2 business days with next steps.

Lost or Missing Packages
If your tracking shows delivered but you have not received your order, please first check with neighbors and your local post office. If the package cannot be located, contact us and we will work with you to resolve the issue.

Cancellations
Because every order is made fresh weekly to order, cancellations are only possible if your order has not yet entered production. Email us within 24 hours of placing your order to request a cancellation.

Contact
Cottonwood Collective
PO Box 70, Petersburg, TN 37144
Email: cottonwoodcollectivetn@gmail.com
Phone: (615) 567-3490